Refund Policy
At Gift Planet, we aim to ensure customer satisfaction. Please read our refund policy carefully before making a purchase.
Returns
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You may request a return within 14 of receiving your order
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To be eligible for a return, items must be unused, in their original condition, and in the original packaging
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return or refund:
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Mystery boxes (due to their random nature), unless the item is damaged or defective
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Gift cards or digital products
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Items marked as final sale
Damaged or Defective Items
If your order arrives damaged or defective:
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Please contact us within 14 of delivery
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Provide photos and a description of the issue
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We will offer a replacement or refund where appropriate
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund
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Approved refunds will be processed to your original payment method within 3 business days
Shipping Costs
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Shipping costs are non-refundable, unless the return is due to our error
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Customers are responsible for return shipping costs unless otherwise agreed
Order Cancellations
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Orders can be canceled within 24 hours after purchase, before they are processed or shipped
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Once an order has been shipped, it cannot be canceled
Contact Us
If you have any questions about refunds or returns, please contact us:
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Question form: click here
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Phone: +37126681613